Check the specific agreement
Ask about cancellation before work starts, returns for the specific device or accessory, and any conditions once work has begun. Keep the confirmed offer and approval history. This guide helps you ask the right questions; the applicable written terms need to be confirmed for the transaction.
Ask before the order or work is confirmed
A device order, an assessed repair, and a business project can have different terms. Before accepting the offer, ask when confirmation becomes binding, what changes or cancellations are possible, and how any applicable costs are calculated. For a purchase, also ask how a condition or specification concern should be raised. This help page explains questions to resolve; it does not replace the terms confirmed for your transaction.
Your checklist
- Conditions before approval
- Terms after work begins
- Documents and approval history