Record the pattern
Explain how long the device lasts in your normal use, whether it shuts down unexpectedly, and whether charging behaviour changed. These observations help distinguish a battery concern from a charger, software, or power fault. Parts and replacement suitability need assessment.
Describe battery behaviour in context
Give an example from normal use: how long the device ran, what applications were open, and whether it shut down before the indicated charge reached zero. Mention recent software changes and charger problems without guessing which part has failed. A battery enquiry leads to an assessment, not an automatic replacement. Confirm the proposed battery, installation cost, expected collection arrangements, and applicable coverage before approving work.
Your checklist
- Device model
- Charging behaviour
- When shutdowns happen