List the affected inputs
Note specific keys, whether they fail consistently, and whether an external keyboard behaves differently. Include the laptop model and any liquid or impact history. This helps define the assessment without assuming a complete keyboard replacement is necessary.
Record the affected keys and conditions
List the keys that miss inputs or repeat, and whether the fault changes when the laptop is moved or warms up. Include spill history and the keyboard layout, especially if you need a specific language layout. Ask whether the proposed work replaces a keyboard alone or a larger assembly. For a business laptop, also discuss downtime and access restrictions before the device is handed over.
Your checklist
- Affected keys
- Consistent or intermittent behaviour
- Device model and damage history