Share only what helps the assessment
Record the model, symptoms, and any damage or earlier repair. Back up accessible information using the device manufacturer’s instructions where possible. Do not include passwords, recovery codes, payment details, or unrelated personal photos in the repair description.
Provide context without account secrets
Make a note of the fault, when it appears, and the exact device model. Tell the team which files or applications are important and discuss any access needed for assessment. Do not put passwords, verification codes, or private account details in an enquiry or fault photo. Confirm which accessories should accompany the device and keep a record of what you hand over with the job reference.
Your checklist
- Model and symptoms
- Backup status
- Photos without private information